Our team has resolved the issue impacting customers trying to purchase new subscriptions. This was caused by a recent change that was rolled back to resolve the impact to customers. We apologise for any inconvenience this has caused.
Posted Sep 28, 2023 - 02:53 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 2:49 am UTC
Posted Sep 28, 2023 - 02:50 UTC
Investigating
We are aware customers trying to purchase new Xero subscriptions may be experiencing error messages. Our team is investigating this with urgency.
Status Last Reviewed: 2:13 am UTC
Posted Sep 28, 2023 - 02:13 UTC
This incident affected: Xero Platform and Settings.