XPM - Some customers are experiencing performance issues

Incident Report for Xero

Resolved

Our team has resolved the performance issues some customers experienced across XPM. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

Posted Aug 01, 2023 - 02:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 01, 2023 - 02:24 UTC

Update

We are continuing to investigate this issue.

Posted Aug 01, 2023 - 02:13 UTC

Investigating

We are aware customers trying to access XPM are experiencing performance issues. Our team is investigating this with urgency.

Status Last Reviewed: 1:31 am UTC

Posted Aug 01, 2023 - 01:31 UTC

This incident affected: Xero Partner Products & Tools (Xero Partner Hub, Xero Tax (AU), Xero Tax (NZ), Xero Tax (UK)).