Global: Hubdoc - Errors and performance issues

Incident Report for Xero

Resolved

Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc.

Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused.
Posted Apr 16, 2026 - 10:58 UTC

Investigating

We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.
Posted Apr 16, 2026 - 09:29 UTC
This incident affected: Hubdoc.