Some users unable to login to Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Sep 20, 2016 - 03:26 UTC

Update

We're currently working to get the affected users back up and running. Thanks for your continued patience.

Posted Sep 20, 2016 - 03:19 UTC

Identified

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Posted Sep 20, 2016 - 03:07 UTC

Investigating

We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Sep 20, 2016 - 02:55 UTC