Global: Reports - Customers are unable to load Reports

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to access Reports. We apologise for any inconvenience this has caused.

A product release caused Reports to become unavailable. We've rolled back the release and services are back to normal.

Posted Feb 23, 2024 - 03:41 UTC

Identified

We have identified what is impacting customers trying to access Reports. This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 3:27am UTC

Posted Feb 23, 2024 - 03:28 UTC

Update

We are continuing to investigate this issue.

Posted Feb 23, 2024 - 03:07 UTC

Investigating

We are aware customers trying to access Reports are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 3:03am UTC

Posted Feb 23, 2024 - 03:04 UTC

This incident affected: Core Xero Products (Reporting).