Some users are unable to login to WorkflowMax, Xero Tax and XPM

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into WorkflowMax, Xero Tax and XPM.

Please let us know if you still have any issues accessing WorkflowMax, Xero Tax and XPM, and we’ll investigate further.

Posted Aug 21, 2018 - 14:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results as some features may be unavailable.

Posted Aug 21, 2018 - 13:35 UTC

Update

We’re closer to getting you back on WorkflowMax, Xero Tax and XPM, sorry for the disruption this is causing you.

Posted Aug 21, 2018 - 13:26 UTC

Update

We're currently working to get everyone back up and running. Thanks for your continued patience.

Posted Aug 21, 2018 - 13:15 UTC

Identified

Our Product Team have identified the cause, and are working to restore your access to WorkflowMax as soon as possible.

Posted Aug 21, 2018 - 13:01 UTC

Update

We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.

Posted Aug 21, 2018 - 12:25 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Aug 21, 2018 - 12:14 UTC

Update

Our Product Team are doing everything they can to get you back online with WorkflowMax. Thanks for your patience.

Posted Aug 21, 2018 - 12:04 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Aug 21, 2018 - 11:54 UTC

Update

We’re currently aware of an issue preventing access to WorkflowMax. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Aug 21, 2018 - 11:44 UTC

Investigating

We are currently investigating this issue.

Posted Aug 21, 2018 - 11:41 UTC

This incident affected: Xero Partner Products & Tools (Xero Practice Manager (XPM), Xero Tax (AU)).