Our Product Team have resolved the issue that was preventing users from submitting support cases through our Help Centre and from within the Xero application.
Thank you for your patience while we fixed the issue.
Posted Jan 19, 2017 - 17:38 UTC
Update
Our Product Team are doing everything they can to fix the issues preventing our users from raising support cases through our Xero Help Centre. Users should now able to raise support cases from within the Xero application.
Thank you for your support while we fix this for you.
Posted Jan 19, 2017 - 16:15 UTC
Investigating
We're currently aware of an issue where users are unable to create Support Cases using the Contact Support feature. Our Product Team are investigating this as a matter of urgency. In the meantime, for any support queries please email support@xero.com and someone from the Customer Support Team will get back to you. Any support queries that you have raised previously will come through once the issue has been resolved.