Access Denied error at Login

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted May 12, 2017 - 05:56 UTC

Update

We're currently working to get the affected users back up and running. Thanks for your continued patience.

Posted May 12, 2017 - 05:12 UTC

Identified

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Posted May 12, 2017 - 04:41 UTC

Investigating

We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted May 12, 2017 - 04:30 UTC