Global: Quotes - some customers may be experiencing a blank page when viewing a Quote

Incident Report for Xero

Resolved

Our team has resolved the issue impacting some customers trying to access quotes in Xero. We apologise for any inconvenience this has caused.

Our technical team identified that this related to network stability issues with one of the external services that our Xero products use.

Posted Sep 20, 2024 - 21:38 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 20:48 UTC

Posted Sep 20, 2024 - 20:48 UTC

Identified

We have identified what is preventing some customers from accessing Quotes and our team is working on a fix.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 20:42 UTC

Posted Sep 20, 2024 - 15:21 UTC

Investigating

We are aware that some customers are experiencing issues trying to access quotes. Our team is investigating this with urgency.

Status Last Reviewed: 15:02 UTC

Posted Sep 20, 2024 - 10:36 UTC

This incident affected: Core Xero Products (Invoicing, Bills & Quotes).