22/11/2016 10:29NZT - Users Unable to Log Into Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue which stopped users from being able to log into Xero.

Please accept our apologies for the inconvenience this has caused.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Nov 21, 2016 - 22:26 UTC

Update

We’re closer to getting you back on Xero, sorry for the disruption this is causing you.

Posted Nov 21, 2016 - 22:14 UTC

Update

Our Product Team are working urgently to get you back up and running.

Please accept our apologies for the inconvenience this is causing - we appreciate how frustrating this is for you.

Posted Nov 21, 2016 - 22:02 UTC

Update

We're currently working to get everyone back up and running. Thanks for your continued patience.

Posted Nov 21, 2016 - 21:50 UTC

Identified

Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.

Posted Nov 21, 2016 - 21:41 UTC

Investigating

We're currently aware of an issue which means that users are unable to log into Xero. Our Product Team are aware and investigating with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Nov 21, 2016 - 21:30 UTC