Some users are unable to search banks in Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from searching banks in Xero.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Dec 07, 2017 - 20:54 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to search banks in Xero as soon as possible.

Posted Dec 07, 2017 - 20:41 UTC

Investigating

We’re currently aware of an issue preventing some users from searching banks when attempting to add a new bank account in Xero.

As a workaround, you can still add the bank account manually by following the 'Add it anyway' link.

Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Dec 07, 2017 - 20:13 UTC