Degraded Performance for Some Users

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was causing performance issues in Xero.

Please let us know if you still have any issues, and we’ll investigate further.

Posted Nov 08, 2017 - 02:01 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.

Posted Nov 08, 2017 - 00:39 UTC

Update

We're currently working to get full performance back up. Thanks for your continued patience.

Posted Nov 08, 2017 - 00:04 UTC

Identified

Our Product Team have identified the cause, and are working to resolve issues with performance in Xero as soon as possible.

Posted Nov 07, 2017 - 23:54 UTC

Investigating

We’re currently aware of an issue where some users may experience slowness or errors in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Nov 07, 2017 - 23:43 UTC