Users are unable to log into Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Dec 19, 2018 - 23:32 UTC

Update

We're currently working to get the affected users back up and running. Thanks for your continued patience.

Posted Dec 19, 2018 - 23:25 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to access Xero as soon as possible.

Posted Dec 19, 2018 - 23:03 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Dec 19, 2018 - 22:46 UTC

Update

We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Dec 19, 2018 - 22:37 UTC

Investigating

We are currently investigating this issue.

Posted Dec 19, 2018 - 22:34 UTC

This incident affected: Xero Platform and Settings and Xero Partner Products & Tools (Workpapers, Xero Practice Manager (XPM), Xero HQ, Xero Tax (AU)).