Performance issues with Xero Practice Manager, AU Tax and WorkflowMax

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was affecting the performance of Xero Practice Manager, AU Tax and WorkflowMax.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Aug 06, 2018 - 00:52 UTC

Update

We're currently working to restore the performance of Xero Practice Manager, AU Tax and WorkflowMax for everyone.
Thanks for your continued patience.

Posted Aug 06, 2018 - 00:47 UTC

Identified

Our Product Team have identified the cause, and are working to improve the performance for the affected users as soon as possible.

Posted Aug 06, 2018 - 00:36 UTC

Update

Our Product Team are doing everything they can to improve the performance of Xero Practice Manager, AU Tax and WorkflowMax. Thanks for your patience.

Posted Aug 06, 2018 - 00:24 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Aug 06, 2018 - 00:11 UTC

Update

We’re currently aware of an issue with the performance of Xero Practice Manager and WorkflowMax. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Aug 06, 2018 - 00:07 UTC

Investigating

We are currently investigating this issue.

Posted Aug 06, 2018 - 00:04 UTC

This incident affected: Xero Partner Products & Tools (Xero Practice Manager (XPM), Xero Tax (AU)).