Some users are experiencing slowness in Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was affecting the performance in Xero for some users.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Feb 28, 2019 - 04:36 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.

Posted Feb 28, 2019 - 04:17 UTC

Update

We're currently working to get the performance in Xero back to normal for everyone.
Thanks for your continued patience.

Posted Feb 28, 2019 - 03:45 UTC

Identified

Our Product Team have identified the cause, and are working to restore performance in Xero as soon as possible.

Posted Feb 28, 2019 - 03:15 UTC

Update

Our Product Team are doing everything they can to restore performance in Xero. Thanks for your patience.

Posted Feb 28, 2019 - 02:48 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Feb 28, 2019 - 02:29 UTC

Update

We’re currently aware of an issue where some users are experiencing slowness in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Feb 28, 2019 - 02:11 UTC

Investigating

We are currently investigating this issue.

Posted Feb 28, 2019 - 02:08 UTC

This incident affected: Xero Platform and Settings.