Resolved
This issue is now resolved. Thank you again for your patience while we worked with our third party partner, Amazon Web Services (AWS), to resolve this issue.
Status Last Reviewed: 8:48 UTC
Posted Oct 21, 2025 - 08:50 UTC
Monitoring
Our technical teams have observed a return of normal services and we're monitoring for any remaining impact. We'll continue to monitor this issue for our customers, and want to thank you for your patience during this time.
Status Last Reviewed: 5:09 UTC
Posted Oct 21, 2025 - 05:09 UTC
Update
We're continuing to see a recovery of our systems following the impacts of the AWS issue. Our focus is on restoring complete service, and we appreciate your ongoing patience during this time
Status Last Reviewed: 3:51 UTC
Posted Oct 21, 2025 - 03:51 UTC
Identified
We are continuing to work on resolving the impacts of the AWS issue, and some customers are successfully logging into Xero. We are monitoring the results. Customers may still experience general slowness and errors, and issues with banking, reporting and Xero HQ features. We appreciate your ongoing patience during this time.
Status Last Reviewed: 2:42 UTC
Posted Oct 21, 2025 - 01:18 UTC
Update
We are continuing to work on resolving the impacts of the AWS issue, and some customers are successfully logging into Xero. We are monitoring the results. Customers may still experience general slowness and errors, and issues with banking, reporting and Xero HQ features. We appreciate your ongoing patience during this time.
Posted Oct 21, 2025 - 01:16 UTC
Investigating
Some customers continue to experience slowness and issues logging into Xero due to an ongoing global issue with Amazon Web Services (AWS).
AWS is a Xero third-party provider, and are working to rectify with urgency. Some customers can successfully login to Xero and we are monitoring.
We thank customers for their patience.
Status Last Reviewed: 00:50 UTC
Posted Oct 20, 2025 - 15:33 UTC
Identified
We're aware some customers are experiencing errors and slowness across Xero. This is related to an issue with our third party provider, Amazon Web Services (AWS), who are investigating this with urgency.
Posted Oct 20, 2025 - 15:31 UTC
Monitoring
We're aware some customers are experiencing slowness and errors across Xero while AWS works to fully resolve this issue. We thank customers for their patience.
Status Last Reviewed: 15:10 UTC
Posted Oct 20, 2025 - 15:10 UTC
Update
We’re aware of an issue preventing some customers from logging into Xero. This is related to an issue with our third party provider, Amazon Web Services (AWS), who are investigating this with urgency.
We thank our customers for their patience during this time.
Status Last Reviewed: 9:32 UTC
Posted Oct 20, 2025 - 07:36 UTC
Identified
We’re aware of an issue preventing some customers from logging into Xero. This is related to an issue with our third party provider, Amazon Web Services (AWS), who are investigating this with urgency.
Status Last Reviewed: 7:32 UTC
Posted Oct 20, 2025 - 07:29 UTC
Investigating
We are aware some customers are experiencing errors accessing Xero. Our team is investigating this with urgency.
Status Last Reviewed: 7:05 UTC
Posted Oct 20, 2025 - 07:06 UTC
This incident affected: Xero Platform and Settings, Xero Central, Hubdoc, Xero Partner Products & Tools (Workpapers, Xero Practice Manager (XPM), Xero HQ, Xero Tax (AU), Xero Tax (NZ), Xero Tax (UK)), Core Xero Products (Expenses, Invoicing, Bills & Quotes, Bank Reconciliation, Reporting, Products and services, Projects, Fixed Assets, Contacts, Files, Analytics powered by Syft (US and AU only)), United States - Regional Products (Tax Reporting - Sales Tax & 1099, Inventory Plus), Asia - Regional Products (Tax Reporting - Singapore GST), Australia - Regional Products (Tax Reporting - BAS, TPAR, AU Payroll), Canada - Regional Products (Tax Reporting - Canadian GST & HST), New Zealand - Regional Products (Tax Reporting - NZ GST, NZ Payroll), South Africa - Regional Products (Tax Reporting - SA VAT), United Kingdom - Regional Products (Tax Reporting - UK VAT & MTD, UK Payroll), and Xero Mobile Apps (Xero Accounting Mobile App, Xero Projects App, Xero Me, Xero Verify).