Users experiencing issues in Partner Products

Incident Report for Xero

Resolved

We experienced issues with our Partner Products earlier today. This has now been resolved.

We're very sorry for the disruption this has caused, we know this is an incredibly busy time for you all.

Posted Jul 08, 2021 - 03:49 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 08, 2021 - 02:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 08, 2021 - 02:15 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Jul 08, 2021 - 01:34 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Jul 08, 2021 - 00:49 UTC

Update

We are continuing to investigate this issue.

Posted Jul 08, 2021 - 00:06 UTC

Investigating

We're aware of an issue where some users are experiencing issues accessing Partner Products - we are investigating this with urgency.

Posted Jul 07, 2021 - 23:59 UTC

This incident affected: Xero Partner Products & Tools (Xero Partner Hub, Xero Tax (AU)).