Users are unable to access Xero, Xero Partner Tools, and WorkflowMax

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into Xero, Xero Partner Tools, and WorkflowMax.

Please let us know if you still have any issues logging in, and we’ll investigate further.

Posted Nov 29, 2017 - 03:12 UTC

Update

Performance should be increasing for all users now. We'll let you know when we have any further updates.

Posted Nov 29, 2017 - 02:51 UTC

Monitoring

Our Product Team have resolved the issue that was preventing users from logging into Xero.

However, some users may experience degraded performance while our services are being fully restored.

Posted Nov 29, 2017 - 02:36 UTC

Identified

Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.

Posted Nov 29, 2017 - 02:26 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Nov 29, 2017 - 02:15 UTC

Investigating

We’re currently aware of an issue preventing access to Xero, Xero Partner Tools, and WorkflowMax. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Nov 29, 2017 - 02:07 UTC