Some users are experiencing issues logging in or navigating in Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into and navigating Xero.

If you're still having any problems, please clear your cookies and cache. Let us know if you continue to have issues, and we'll investigate further.

Posted May 04, 2020 - 04:04 UTC

Identified

Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.

Posted May 04, 2020 - 04:00 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted May 04, 2020 - 03:15 UTC

Investigating

We’re currently aware of an issue preventing some users logging in or navigating in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted May 04, 2020 - 02:51 UTC

This incident affected: Xero Platform and Settings.