Hubdoc Mobile App - customers experiencing errors when accessing the Hubdoc Mobile App

Incident Report for Xero

Resolved

Our team has resolved the issue impacting the Hubdoc Mobile App. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Posted Jul 26, 2023 - 19:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 26, 2023 - 19:01 UTC

Investigating

We are aware customers are experiencing errors when trying to access the Hubdoc Mobile App. Users are still able to access Hubdoc via the Web App.
Our team is investigating this with urgency.

Status Last Reviewed: 7.01pm UTC
Posted Jul 26, 2023 - 18:42 UTC
This incident affected: Hubdoc.