NZ and AU: Xero Tax - Customers may be experiencing intermittent errors
Incident Report for Xero
Resolved
Our team has resolved the intermittent issues impacting NZ and AU customers trying to access Xero Tax. We apologise for any inconvenience this has caused.

This related to a third party provider that our service relies on which meant Xero customers were also impacted.
Posted Feb 22, 2024 - 02:52 UTC
Monitoring
A fix has been implemented and we are currently monitoring the results.

Status Last Reviewed: 2:24am UTC
Posted Feb 22, 2024 - 02:24 UTC
Investigating
We are aware NZ and AU customers trying to access Xero Tax are experiencing intermittent errors. Our team is investigating this with urgency.

Status Last Reviewed: 2:09am UTC
Posted Feb 22, 2024 - 00:48 UTC
This incident affected: Xero Partner Products & Tools (Xero Tax (AU), Xero Tax (NZ)).