Some users experiencing degraded performance in Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was causing degraded performance for small number of users in Xero.

Please let us know if you still have any issues using Xero, and we’ll investigate further.

Posted Oct 17, 2016 - 00:56 UTC

Update

We’re sorry about the frustration this may be causing you. Thank you for your support while we fix this for you.

Posted Oct 17, 2016 - 00:49 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Oct 17, 2016 - 00:28 UTC

Update

Our Product Team is getting closer to resolving this issue, sorry for the disruption this is causing you.

Posted Oct 17, 2016 - 00:07 UTC

Update

We're currently working to get everyone back up and running. Thanks for your continued patience.

Posted Oct 16, 2016 - 23:44 UTC

Identified

Our Product Team have identified the cause of the issue, and are working to resolve this as soon as possible.

Posted Oct 16, 2016 - 23:34 UTC

Investigating

We’re currently aware that some users are experiencing degraded performance in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Oct 16, 2016 - 23:24 UTC