Some users are unable to access some areas of Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from accessing some parts of Xero.

If you're still having any issues, please clear your browser's cookies and cache.

If this doesn't fix it for you, please let us know.
Posted Jan 21, 2018 - 23:49 UTC

Update

We're still monitoring all parts of Xero to ensure everything's OK, but things are looking good so far.
Posted Jan 21, 2018 - 23:30 UTC

Monitoring

Our Product Team have resolved the issue that was preventing some users from accessing some parts of Xero.

We are currently monitoring to ensure that all affected parts of Xero are operational.

If you are still having issues, please clear your browsers cookies and cache.
Posted Jan 21, 2018 - 22:34 UTC

Investigating

We’re currently aware of an issue preventing a number of users from accessing some areas of Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted Jan 21, 2018 - 22:20 UTC