Some users are unable to raise bills using new Expense Claims

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from raising bills using new Expense Claims.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Dec 30, 2017 - 03:33 UTC

Update

We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.

Posted Dec 30, 2017 - 01:28 UTC

Identified

We're currently working to get bills raised through new Expense Claims back up for everyone.
Thanks for your continued patience.

Posted Dec 30, 2017 - 00:52 UTC

Update

Our Product Team are doing everything they can to let you raise bills using new Expense Claims. Thanks for your patience.

Posted Dec 30, 2017 - 00:46 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Dec 30, 2017 - 00:34 UTC

Investigating

We’re currently aware of an issue preventing users from raising bills using new Expense Claims. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Dec 30, 2017 - 00:18 UTC