Users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Mar 21, 2018 - 22:34 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Mar 21, 2018 - 22:18 UTC

Update

We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.

Posted Mar 21, 2018 - 22:03 UTC

Update

We’re closer to getting you back on Xero, sorry for the disruption this is causing you.

Posted Mar 21, 2018 - 21:53 UTC

Identified

Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.

Posted Mar 21, 2018 - 21:42 UTC

Investigating

We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Mar 21, 2018 - 21:33 UTC