United Kingdom: Construction Industry Scheme (CIS) - Some customers unable to submit returns to HMRC
Incident Report for Xero
Our team has resolved the issue impacting customers from submitting CIS returns to HMRC. This issue related to a system configuration error which meant if specific fields within a CIS return were blank, the return failed to submit. Our technical team identified this issue and put in place a fix which resolved this for all customers.

We apologise for any inconvenience this has caused.
Posted Aug 16, 2022 - 00:45 UTC
We are continuing to work on a fix for this issue.
Posted Aug 15, 2022 - 16:01 UTC
We have identified what is preventing UK customers trying to submit returns in CIS.

We are working to develop a fix and we will update you as soon as we can.

Status Last Reviewed: 17:00
Posted Aug 15, 2022 - 16:00 UTC
We are currently aware of an issue where some customers using CIS are receiving an error when submitting their return to HMRC. Our technical team are investigating as a matter of urgency and we apologise for any inconvenience caused.

Status Last Reviewed: 17:00 UTC
Posted Aug 15, 2022 - 11:29 UTC
This incident affected: United Kingdom - Regional Products (Tax Reporting - UK VAT & MTD).