Global: Payroll - Some customers are experiencing intermittent errors

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to load the Employment and Taxes tabs in Payroll. We apologise for any inconvenience this has caused.
Posted Nov 28, 2023 - 23:53 UTC

Update

We are continuing to investigate this issue.
Posted Nov 28, 2023 - 22:21 UTC

Investigating

We are aware customers trying to load the Employment and Taxes tabs in Payroll are experiencing intermittent errors. Our team is investigating this with urgency.

Status Last Reviewed: 11:00pm UTC
Posted Nov 28, 2023 - 21:34 UTC
This incident affected: Australia - Regional Products (AU Payroll), New Zealand - Regional Products (NZ Payroll), and United Kingdom - Regional Products (UK Payroll).