Some users are experiencing errors or are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue where some users were experiencing errors or were unable to access Xero.

Please let us know if you still have any issues accessing Xero or you're still experiencing errors, and we’ll investigate further.

Posted Nov 11, 2018 - 17:17 UTC

Update

Our Product Team are doing everything they can to get the affected users back up and running. Apologies for any inconvenience.

Posted Nov 11, 2018 - 16:46 UTC

Update

We're still working to get the affected users back up and running. Thanks again for your patience.

Posted Nov 11, 2018 - 16:15 UTC

Update

We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.

Posted Nov 11, 2018 - 15:47 UTC

Update

We’re still working on getting the affected users back up and running on Xero, sorry for the disruption this is causing.

Posted Nov 11, 2018 - 15:15 UTC

Update

We're currently working to get the affected users back up and running. Thanks for your continued patience.

Posted Nov 11, 2018 - 14:46 UTC

Identified

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Posted Nov 11, 2018 - 14:16 UTC

This incident affected: Xero Platform and Settings.