Some users from accessing payroll

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing a small number of users from accessing payroll.

Posted Nov 12, 2020 - 21:55 UTC

Update

We are continuing to investigate this issue.

Posted Nov 12, 2020 - 21:54 UTC

Investigating

We’re currently aware of an issue preventing some users from accessing payroll. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Nov 12, 2020 - 21:42 UTC

This incident affected: Xero Platform and Settings.