Customers unable to send Receipts and Remittance Advice

Incident Report for Xero

Resolved

Our team has resolved the issue where customers were unable to send Receipts and Remittance Advice from Xero. This was caused by a recent change, that was reverted to resolve the impact to our customers. We apologise for any inconvenience this has caused.
Posted Jul 03, 2023 - 08:11 UTC

Identified

We have identified what is preventing customers from sending Receipts and Remittance Advice

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 6.50am UTC
Posted Jul 03, 2023 - 06:50 UTC

Investigating

We are aware customers are currently unable to send Receipts and Remittance Advice from Xero. Our team is investigating this with urgency.

Status Last Reviewed:
Posted Jul 03, 2023 - 06:07 UTC
This incident affected: Core Xero Products (Invoicing, Bills & Quotes).