Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Posted Mar 01, 2017 - 00:26 UTC
Update
Users can now log into Xero and we can confirm the Xero application is back online. However, AWS is still experiencing issues with some secondary services which may impact the performance of Xero until they are completely restored.
Posted Feb 28, 2017 - 22:28 UTC
Update
We're continuing to work towards restoring all functionality within Xero and we'll continue to keep you updated here.
Posted Feb 28, 2017 - 21:53 UTC
Update
We can confirm a partial return to service. Users can log in now, however, we expect speed to be slow and some services within our application to still have issues. We're continuing to work towards restoring all functionality within Xero and we’re sorry for the frustration this may be causing you.
Posted Feb 28, 2017 - 21:19 UTC
Update
We're continuing to work with Amazon Web Services (AWS) to get everyone back up and running. Thank you for your support and your continued patience while we work through this.
Posted Feb 28, 2017 - 20:46 UTC
Update
We're also experiencing degraded performance in Workflow Max and Practice Manager due to this issue. We'll continue to keep you updated as we work through this.
Posted Feb 28, 2017 - 20:08 UTC
Update
We're continuing to work with Amazon Web Services (AWS) to get everyone back up and running. Thank you for your support while we work through this.
Posted Feb 28, 2017 - 19:55 UTC
Update
We're continuing to work with Amazon Web Services (AWS) to get everyone back up and running.
Posted Feb 28, 2017 - 19:35 UTC
Update
We're continuing to work towards getting everyone back up and running. Thanks again for your continued patience.
Posted Feb 28, 2017 - 19:15 UTC
Update
Amazon Web Services (AWS) have identified an issue with their S3 Service and will get us back up and running as soon as possible. We are continuing to work on this as high priority.
Posted Feb 28, 2017 - 18:54 UTC
Update
We're currently working to get everyone back up and running. Thanks for your continued patience.
Posted Feb 28, 2017 - 18:47 UTC
Identified
Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.
Posted Feb 28, 2017 - 18:24 UTC
Update
Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Posted Feb 28, 2017 - 18:09 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Feb 28, 2017 - 18:00 UTC
Investigating
We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.