25/11 14:40 NZT - Some Users Unable To Log Into Xero

Incident Report for Xero

Resolved

This incident has been resolved.
Posted Nov 25, 2016 - 03:06 UTC

Monitoring

Our Product Team have resolved the issue which meant that some users were unable to log into Xero and are currently monitoring to make sure this doesn't happen again for you.

If you're still unable to log into Xero, please let us know and we'll investigate further.

Please accept our apologies for the inconvenience this caused.
Posted Nov 25, 2016 - 02:23 UTC

Identified

Our Product Team have now identified the issue and working on resolving this. If you're unable to log into Xero, please try again in a few minutes.

As soon we have any further new for you, we'll update here. Thank you for your patience - we appreciate how frustrating this is for you.
Posted Nov 25, 2016 - 02:12 UTC

Investigating

We're aware that some users are still having intermittent issues logging into Xero. If you're unable to log in now, please try again in 2 minutes.

Our Product Team are currently investigating this issue and as soon as we have updates, we'll let you know.

Please accept our apologies for the inconvenience this is causing.
Posted Nov 25, 2016 - 01:40 UTC