Some users are encountering errors logging into WorkflowMax, Xero Practice Manager and Xero Tax

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing some users from accessing WorkflowMax, Xero Practice Manager and Xero Tax.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Sep 17, 2018 - 23:44 UTC

Identified

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Posted Sep 17, 2018 - 23:21 UTC

Update

Our Product Team are doing everything they can to get you back online with WorkflowMax, Xero Practice Manager and Xero Tax. Thanks for your patience.

Posted Sep 17, 2018 - 22:58 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Sep 17, 2018 - 22:35 UTC

Update

We’re currently aware of an issue preventing some users from accessing WorkflowMax and Xero Tax. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Sep 17, 2018 - 22:20 UTC

Investigating

We are currently investigating this issue.

Posted Sep 17, 2018 - 22:17 UTC

This incident affected: Xero Partner Products & Tools (Xero Tax (AU)).