Our team has resolved the issue impacting customers trying to send emails from Xero to customers with a BigPond email address. We apologise for any inconvenience this has caused.
Our technical team identified that this related to network stability issues with one of the external services that several of our Xero products use.
Posted Aug 01, 2024 - 06:58 UTC
Monitoring
A fix has been implemented and we are currently monitoring the results.
Status Last Reviewed: 6.49am UTC
Posted Aug 01, 2024 - 06:49 UTC
Identified
We have identified what is preventing some emails from being sent to BigPond email addresses.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 6.08am UTC
Posted Aug 01, 2024 - 05:21 UTC
Investigating
We are aware that emails are failing to be sent to some customers with a BigPond email address. Our team is investigating this with urgency.
Posted Aug 01, 2024 - 03:52 UTC
This incident affected: Xero Platform and Settings.