Global: Hubdoc - Issues with publishing

Incident Report for Xero

Resolved

Our team has resolved the issue causing customers to experience issues with publishing and loading in Hubdoc. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity.
Posted Dec 02, 2024 - 13:10 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 13:34 UTC
Posted Dec 02, 2024 - 12:34 UTC

Investigating

We are aware some customers are experiencing issues publishing and with pages loading in Hubdoc. We are investigating this with urgency.

Status Last Reviewed: 11:52 UTC
Posted Dec 02, 2024 - 11:21 UTC
This incident affected: Hubdoc.