Our Product Team have informed us that the performance issues a small number of users were experiencing have been resolved. Xero is now performing at normal speeds.
Thank you for your patience while we worked to resolve the issue.
Posted May 06, 2016 - 17:32 UTC
Identified
Our Product Team have identified and resolved the underlying problem causing performance issues for a small number of users. Whilst the issue has been resolved it will take some time for the platform to return to normal speed.
Posted May 06, 2016 - 11:03 UTC
Update
We’re sorry about the frustration this is causing you. We very rarely have extended performance issues like this. Thank you for your support while we fix this for you.
Posted May 06, 2016 - 09:10 UTC
Update
Just wanted to confirm that this will be impacting affected users on all browsers.
Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
We're sorry about the frustration this is causing you.
Posted May 06, 2016 - 06:25 UTC
Investigating
We're currently aware that some users are experiencing performance issues and timeout errors throughout Xero. We're looking into this urgently and will let you know as soon as we have any updates.