AU: AU Tax & BAS - prefill and tax returns not working

Incident Report for Xero

Resolved

The ATO has resolved the issue impacting customers trying to lodge tax returns and pre-fill individual tax returns.

We apologise for any inconvenience this has caused.

Posted Jul 17, 2023 - 03:40 UTC

Monitoring

The ATO has implemented a fix and we are monitoring the results.

Posted Jul 17, 2023 - 02:52 UTC

Investigating

We are aware customers trying to lodge tax returns and pre-fill individual tax returns are currently experiencing errors. This is due to an Australian Taxation Office (ATO) issue.

Please see the ATO status page for further updates: https://pls.status.ato.gov.au/

Posted Jul 17, 2023 - 02:33 UTC

This incident affected: Australia - Regional Products (Tax Reporting - BAS, TPAR) and Xero Partner Products & Tools (Xero Tax (AU)).