Global: XPM - Customers may be unable to access XPM

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to access XPM. We apologise for any inconvenience this has caused.

This related to a third party provider that our service relies on which meant Xero customers were also impacted.

Posted Feb 22, 2024 - 02:13 UTC

Monitoring

A fix has been implemented and we are currently monitoring the results.

Status Last Reviewed: 1:58am UTC

Posted Feb 22, 2024 - 01:59 UTC

Investigating

We are aware customers trying to access XPM may experience an error message. Our team is investigating this with urgency.

Status Last Reviewed: 1:36am UTC

Posted Feb 22, 2024 - 01:07 UTC

This incident affected: Xero Partner Products & Tools (Xero Partner Hub).