We've resolved the performance issues in Xero. We're going to continue to monitor this for the next 24 hours to ensure there are no on-going issues.
Posted Dec 15, 2016 - 04:28 UTC
Update
We're getting closer to restoring performance in Xero and we're very sorry for the frustration this is causing you.
Posted Dec 15, 2016 - 03:31 UTC
Update
Just to let you know that we’re still working on this.
Apologies for the inconvenience this is causing you - we'll update you as soon as we have any more news.
Posted Dec 15, 2016 - 02:32 UTC
Update
The team is still working to make sure that performance is restored to all areas of Xero.
We'll let you know once we have any further information.
Posted Dec 15, 2016 - 01:33 UTC
Monitoring
Performance to most areas of Xero, including logging in, has now been restored.
We're aware that some of you are still experiencing poor performance when using Payroll and we're working to resolve this.
Please let us know if you continue to have issues logging into Xero and we'll investigate further.
Posted Dec 15, 2016 - 00:56 UTC
Update
We're getting more reports that people are now able to get into Xero and we're still working hard to restore performance so everyone is able to log in.
We really do understand how frustrating this is for you and appreciate your continued patience.
Posted Dec 15, 2016 - 00:45 UTC
Update
We're getting reports from some of you that you're now able to get into Xero.
Our Product Team are still working to resolve the performance issues so that everyone can log into Xero.
We'll let you know when we have any further updates. Thanks again for your continued patience.
Posted Dec 15, 2016 - 00:28 UTC
Update
We understand this is affecting the login page too which means that some users are unable to log into Xero.
We're getting closer to restoring performance in Xero and we're very sorry for the frustration this is causing you.
We appreciate your continued patience and we will let you know when we have any further information.
Posted Dec 15, 2016 - 00:02 UTC
Update
We're still working urgently on restoring performance in Xero.
We'll let you know when we have any further information.
Thank you for your continued patience.
Posted Dec 14, 2016 - 23:45 UTC
Update
The degraded performance is being caused by an issue in our hosting platform.
Thank you for your continued patience - we're getting closer to resolving this which will restore performance in Xero.
Posted Dec 14, 2016 - 23:23 UTC
Update
We're still working urgently to resolve this and restore performance in Xero back to normal.
We understand how frustrating this is for you and appreciate your patience.
Posted Dec 14, 2016 - 23:10 UTC
Update
Our Product Team are working urgently to resolve this. Thank you for your continued patience.
Posted Dec 14, 2016 - 22:57 UTC
Identified
Our Product Team have identified the issue and are working urgently to resolve it.
The degraded performance is affecting all areas of Xero, including logging in.
Please accept our apologies for the frustration this is causing. We'll let you know as soon as we have any further updates.
Posted Dec 14, 2016 - 22:49 UTC
Investigating
We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update this page as soon as we have any news.