Global: Email to bills - Some customers receiving an error

Incident Report for Xero

Resolved

Our team has resolved the issue causing some customers to receive a reply containing an error message when using the Xero Email to bills feature. We apologies for any inconvenience caused.

Our technical team identified this was caused by poor network connectivity and has restored service.
Posted Jun 26, 2023 - 10:47 UTC

Investigating

We are aware that some customers are receiving a reply containing an error message when using the Xero Email to bills feature. Our team is investigating this with urgency.

Status Last Reviewed: 11:11 UTC
Posted Jun 26, 2023 - 09:46 UTC