Some users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Apr 12, 2018 - 12:47 UTC

Update

We’re sorry this is causing you some downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.

Posted Apr 12, 2018 - 12:26 UTC

Update

We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.

Posted Apr 12, 2018 - 12:13 UTC

Update

We're currently working to get the affected users back up and running. Thanks for your continued patience.

Posted Apr 12, 2018 - 12:02 UTC

Identified

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Posted Apr 12, 2018 - 11:55 UTC

Investigating

We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Apr 12, 2018 - 11:39 UTC