Some users are unable to access Xero
Incident Report for Xero
Resolved
Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Posted 12 days ago. Apr 13, 2018 - 00:47 NZST
Update
We’re sorry this is causing you some downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.
Posted 12 days ago. Apr 13, 2018 - 00:26 NZST
Update
We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.
Posted 12 days ago. Apr 13, 2018 - 00:13 NZST
Update
We're currently working to get the affected users back up and running. Thanks for your continued patience.
Posted 12 days ago. Apr 13, 2018 - 00:02 NZST
Identified
Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Posted 12 days ago. Apr 12, 2018 - 23:55 NZST
Investigating
We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted 12 days ago. Apr 12, 2018 - 23:39 NZST