Users are unable to create Projects in Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from creating new projects.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Oct 16, 2019 - 21:04 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.

Posted Oct 16, 2019 - 20:23 UTC

Update

We're currently working to restore the ability to create projects for everyone. Thanks for your continued patience.

Posted Oct 16, 2019 - 19:59 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to create new projects as soon as possible.

Posted Oct 16, 2019 - 19:42 UTC

Investigating

We’re currently aware of an issue preventing users from creating projects in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Oct 16, 2019 - 19:29 UTC

This incident affected: Xero Platform and Settings.