SMS Central have now resolved the issue causing error messages when processing superannuation. We apologise for any inconvenience this has caused.
Posted Aug 29, 2023 - 12:23 UTC
Monitoring
SMS Central has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 12:01 UTC
Posted Aug 29, 2023 - 12:01 UTC
Identified
We have identified that the errors experienced when processing Superannuation are due to an issue with SMS Central who are investigating the issue with urgency.
Status Last Reviewed: UTC 11:20
Posted Aug 29, 2023 - 11:20 UTC
Investigating
We are aware that some AU customers trying to process Superannuation are experiencing error messages. Our team is investigating this with urgency.
Status Last Reviewed: 10:42 UTC.
Posted Aug 29, 2023 - 09:39 UTC
This incident affected: Australia - Regional Products (AU Payroll).