AU: Superannuation - Some customers receiving errors

Incident Report for Xero

Resolved

SMS Central have now resolved the issue causing error messages when processing superannuation. We apologise for any inconvenience this has caused.
Posted Aug 29, 2023 - 12:23 UTC

Monitoring

SMS Central has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:01 UTC
Posted Aug 29, 2023 - 12:01 UTC

Identified

We have identified that the errors experienced when processing Superannuation are due to an issue with SMS Central who are investigating the issue with urgency.

Status Last Reviewed: UTC 11:20
Posted Aug 29, 2023 - 11:20 UTC

Investigating

We are aware that some AU customers trying to process Superannuation are experiencing error messages. Our team is investigating this with urgency.

Status Last Reviewed: 10:42 UTC.
Posted Aug 29, 2023 - 09:39 UTC
This incident affected: Australia - Regional Products (AU Payroll).