XPM and AU Tax are unavailable

Incident Report for Xero

Resolved

Customers are able to access XPM and AU Tax again. We have resolved the problem which was related to a system error.

We apologise for any inconvenience this has caused.

Posted Nov 08, 2022 - 06:39 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 6.28am UTC

Posted Nov 08, 2022 - 06:28 UTC

Identified

We have identified what is preventing customers from accessing XPM and AU Tax.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 6.26am UTC

Posted Nov 08, 2022 - 06:26 UTC

Investigating

We are aware customers are currently unable to access multiple Xero products, including XPM and AU Tax. Our team is investigating this with urgency.

Status Last Reviewed: 6.11am UTC

Posted Nov 08, 2022 - 06:11 UTC

This incident affected: Xero Partner Products & Tools (Xero Partner Hub, Xero Tax (AU)).