Degraded Performance: US Payroll (Powered by Gusto)

Incident Report for Xero

Resolved

Gusto has resolved the issue.
Posted Oct 02, 2026 - 00:30 UTC

Monitoring

Gusto has implemented a fix and we are currently monitoring the results.
Posted Oct 02, 2026 - 00:02 UTC

Identified

We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
Posted Oct 01, 2026 - 21:37 UTC
This incident affected: United States - Regional Products (US Payroll, powered by Gusto).