Users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into Xero. Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Thank you for your patience while this issue was being resolved.

Posted Sep 13, 2021 - 15:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 13, 2021 - 15:00 UTC

Identified

Our Product Team have identified the cause, and access to the Xero platform has been restored for many customers.

Some users may experience a delay in receiving push notifications so please login using your backup method if required - https://central.xero.com/s/article/Multi-factor-authentication-explained#Backupmethods

Posted Sep 13, 2021 - 14:29 UTC

Update

Our teams are working to investigate and solve this and we will keep you updated as soon as we know more.

Posted Sep 13, 2021 - 14:00 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Please note that passwords and logins are not incorrect. There is no need to attempt to reset your password

Posted Sep 13, 2021 - 13:23 UTC

Investigating

We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Sep 13, 2021 - 13:02 UTC

This incident affected: Xero Platform and Settings, Xero Central, Hubdoc and Xero Partner Products & Tools (Workpapers, Xero Practice Manager (XPM), Xero HQ, Xero Tax (AU)).