Our team has resolved the issue preventing customers from creating new folders in Hubdoc. This issue related to a prior release that our product team rolled back to resolve customer impact. We apologise for any inconvenience this has caused.
Posted Aug 16, 2023 - 19:24 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 7.11pm UTC
Posted Aug 16, 2023 - 19:11 UTC
Investigating
We are aware customers are currently unable to create new folders in Hudoc. Our team is investigating this with urgency. In the meantime, customers are able to upload folders to existing folders, and these will be able to be moved to new folders once this issue has been resolved.