Our team has resolved the issue impacting NZ customers trying to file GST returns and income tax returns in XPM and Xero. We apologise for any inconvenience this has caused.
A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Posted Apr 15, 2024 - 23:12 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 10:53pm UTC
Posted Apr 15, 2024 - 22:53 UTC
Update
We are continuing to investigate this issue.
Posted Apr 15, 2024 - 22:47 UTC
Investigating
We are aware NZ customers trying to file GST returns and income tax returns in XPM and Xero are experiencing errors. Our team is investigating this with urgency.
Status Last Reviewed: 10:47pm UTC
Posted Apr 15, 2024 - 22:37 UTC
This incident affected: New Zealand - Regional Products (Tax Reporting - NZ GST) and Xero Partner Products & Tools (Xero Practice Manager (XPM)).