Australia: Document Packs - customers are experiencing an error when requesting signatures
Incident Report for Xero
Resolved
Adobe has resolved the issue impacting Xero customers trying to send document packs for signing in Xero HQ, and customers being unable to sign documents.

We apologise for any inconvenience this has caused.
Posted Feb 05, 2025 - 02:06 UTC
Identified
We are aware customers are experiencing errors when requesting a signature from Document Packs in Xero. Customers attempting to sign a document pack are also impacted.

This relates to an issue that Adobe is experiencing. For more information, please see their Status Page status.adobe.com.

Last Updated: 12:29am UTC
Posted Feb 04, 2025 - 23:59 UTC
This incident affected: Xero Partner Products & Tools (Xero HQ, Xero Tax (AU)).