Some users are experiencing slowness in some areas of Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was causing the Performance loss to some of our UK customers.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Nov 06, 2018 - 14:19 UTC

Identified

Our Product Team have identified the cause, and are working to resolve the Performance Issues as soon as possible

Posted Nov 06, 2018 - 14:13 UTC

Update

We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.

Posted Nov 06, 2018 - 13:40 UTC

Update

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Nov 06, 2018 - 13:07 UTC

Update

We are continuing to investigate this issue.

Posted Nov 06, 2018 - 12:29 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Nov 06, 2018 - 12:05 UTC

Update

Our Product Team are doing everything they can to resolve the issues with Performance. Thanks for your patience.

Posted Nov 06, 2018 - 11:14 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Nov 06, 2018 - 10:40 UTC

Investigating

We’re currently aware of an issue were users are experiencing slowness in some areas of Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Nov 06, 2018 - 10:15 UTC

This incident affected: Xero Platform and Settings.